Refund policy

At Relaxora, we strive to deliver the highest quality Ayurvedic wellness products. If you receive a damaged product, we are happy to offer a refund or replacement under the conditions below.

Eligibility for Refunds

Refunds are accepted only if the product is damaged upon delivery.

To be eligible for a refund:

• A 360° unboxing video is mandatory as proof.

• The video must clearly show:

  • The sealed package

  • The process of opening the package

  • The damaged product inside

• Requests without proper video proof will not be eligible for a refund or return.

Refund Request Process

1. Contact us within 48 hours of delivery.

2. Email your order details and the 360° unboxing video to:
   📧 support@relaxora.com (replace with your real email)

3. After verification, we will confirm your refund or replacement request.

Refund Method & Timeline

• Once the returned product is received and inspected, the refund will be processed.

• Refunds will be issued to the original payment method within 7–10 business days.

• You may also choose a replacement product instead of a refund.

Non-Refundable Cases

Refunds will not be provided for:

• Products without a valid unboxing video proof

• Requests made after 48 hours of delivery

• Items damaged due to misuse, improper handling, or normal wear and tear

• Incorrect orders placed by the customer

Contact Us

For refund-related queries, contact us at:
📩 Email: support@relaxora.com