Shipping Policy

Processing Times

• Orders are processed within 1–2 business days (Monday–Saturday), excluding public holidays.

• Orders placed after the daily cutoff time may be processed the next business day.

• During peak seasons, sales, or promotions, processing may take 1–3 additional business days. Any major delays will be communicated via email or WhatsApp where possible.

Shipping Methods & Delivery Estimates

Standard Delivery (Pan-India)

• Estimated delivery: 3–7 business days after dispatch

• Delivery time depends on location, courier serviceability, and local logistics conditions.

Expedited Delivery (Where Available)

• Estimated delivery: 1–3 business days after dispatch

• Availability depends on pincode and courier coverage.

International Shipping

• Currently, international shipping is not regularly available.

• If enabled in the future, delivery times will be longer, and customs duties/taxes will be paid by the customer unless stated otherwise.

Shipping Rates

• Shipping charges are calculated at checkout based on destination, package weight, and delivery speed.

• Free shipping offers or promotional shipping rates will be clearly shown on the website.

• Shipping fees are non-refundable, except in cases of verified courier damage or fulfillment errors, as per our Return & Refund Policy.

Order Tracking

• Once your order is dispatched, you will receive a tracking link via email/SMS/WhatsApp.

• Tracking details may take up to 24 hours to become active.

• If your order contains multiple items, they may be shipped separately with different tracking numbers.

Pincode Serviceability & Delivery Attempts

• Delivery timelines depend on courier serviceability for your pincode.

• Couriers usually attempt delivery 2–3 times before marking an order as undeliverable.

• If an order is returned due to incorrect address, non-response, or failed delivery attempts, reshipping can be arranged after address confirmation. Additional shipping charges may apply.

Address Changes & Order Edits

• Address changes are possible before dispatch only.

• Once shipped, rerouting is not guaranteed and may incur extra courier charges.

• Contact support immediately with your order number for any changes.

Damaged, Leaking, or Missing Items

• Please inspect your package upon delivery.

• Report damage, leakage, tampering, or missing items within 48 hours with:

  • Photos/videos of the package

  • Inner packaging

  • Product label

• Keep all packaging materials for investigation and resolution.

Lost or Delayed Shipments

• If tracking shows no movement for 7+ business days (domestic) or the courier marks the shipment as lost, we will assist with a replacement or refund after verification.

• Delays may occur due to weather, strikes, regional disruptions, or courier issues.

Shipping Restrictions

• Orders cannot be delivered to P.O. boxes where courier service is unavailable.

• Some remote locations may require additional transit time or fees.

• Restricted or hazardous items will not be shipped.

Cash on Delivery (COD)

• COD availability depends on pincode and order value.

• Repeated failed COD deliveries or refusals may result in COD being disabled for future orders.

Customs, Duties & Taxes (For Future International Orders)

• International customers are responsible for customs duties, taxes, and brokerage fees unless stated otherwise at checkout.

Service Interruptions & Force Majeure

• Delivery timelines are estimates and not guaranteed.

• Relaxora is not responsible for delays caused by carriers, natural disasters, strikes, lockdowns, or events beyond our control.